1. Introduction
This Privacy Policy explains how Nexxus (“we,” “us,” or "our") collects, uses, stores, and protects information when you use our website, applications, and services (collectively, the “Service”). By using the Service, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, billing details, and any content you upload or create. We also collect information automatically, including log data, device information, IP addresses, and usage analytics. If you connect third-party accounts such as TikTok, LinkedIn, or Google, we collect the profile and content information you authorize us to access.
3. How We Use Your Information
We use your information to provide, maintain, and improve the Service; process transactions; communicate with you; personalize your experience; ensure security; and comply with legal obligations. This includes using contact data to enable AI calling, SMS, email, and social posting features that you configure.
4. How We Share Your Information
We do not sell your personal information. We share information only with service providers who help us operate the Service, when required by law, or to protect our rights and users. We may also share aggregated, non-identifying data for business analytics.
5. Third-Party Services & Social Media Integrations
Nexxus integrates with third-party services including TikTok, LinkedIn, Google, Microsoft, Zoom, Twilio, and others. When you choose to connect an account, you authorize us to exchange information with that service according to the permissions you grant. Those services process data under their own privacy policies, and we encourage you to review them.
You can disconnect a linked account at any time through your Nexxus settings. Disconnecting stops future data syncing but does not delete content already published through those platforms.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting support. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention and security.
7. Security
We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Choices
You may update your account information, manage notification preferences, and disconnect third-party integrations through your account settings. You may also contact us to access, correct, or delete your personal information, subject to applicable law.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
10. International Users
Nexxus is operated in the United States. If you access the Service from outside the United States, you consent to the transfer, storage, and processing of your information in the United States and other jurisdictions where our service providers operate.
11. Cookies & Analytics
We and our partners use cookies and similar technologies to operate the Service, understand usage, and improve functionality. You can manage cookie preferences through your browser settings. Some features may not work if cookies are disabled.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last updated” date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@nexxusnetwork.net.